Shipping & Delivery

Shipping & Delivery

Order confirmation and processing

After payment and inventory confirmation, we send an order confirmation to the email address supplied at checkout. Orders are normally prepared within 1–4 business days, excluding weekends and public holidays.

Destinations, methods and cost

The destinations and shipping methods currently supported are determined by the country and postal code entered at checkout. The available method, charge and any delivery estimate are displayed before payment. We do not promise delivery to a destination or by a date unless it is offered at checkout.

Tracking

When your order ships, we send a shipment email with the carrier and tracking details and add them to your customer account. Some carriers take up to 48 hours to publish the first scan. Local delivery may be completed by a partner carrier using the same tracking number.

Delivery estimates and delays

Delivery estimates are not guarantees. Customs processing, weather, public holidays, carrier disruption, remote-area delivery and other circumstances outside our reasonable control can cause delays. If tracking has not updated for more than five business days, contact service@andreatang.com.

Taxes, duties and customs

Shipping and any tax collected by us are itemised at checkout. Import duties, customs charges or local taxes that are not expressly included may be charged by destination authorities. These charges are the recipient’s responsibility.

Address problems

Orders are sent to the address submitted at checkout. Contact service@andreatang.com immediately if it is incorrect. We cannot guarantee changes after fulfilment begins. Additional carrier or reshipping charges caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Damage, missing items or lost parcels

Report visible transit damage or missing items promptly to service@andreatang.com with the order number, packaging photos and product photos. If a carrier investigation confirms that a parcel was lost, we will offer the remedy required by applicable law, which may include replacement or refund.

Contact

Email service@andreatang.com and include your order number whenever possible.