Returns & Exchanges

Returns & Exchanges

Return window

Unless mandatory consumer law gives you additional rights, contact us within 14 calendar days after delivery to request a return. Email service@andreatang.com with your order number and the item you wish to return.

Wait for return instructions

Do not send an item to the manufacturer or to an unconfirmed address. Wait for our return authorisation and instructions. Unauthorised parcels may be delayed or returned to the sender.

Return condition

Eligible items must be unused, unworn, unwashed and unaltered, with original tags and accessories attached and, where reasonably possible, in the original packaging. We may refuse a return for an item damaged through use, missing parts for reasons not caused by us, or sent after the applicable return period, subject to mandatory consumer rights.

Non-returnable items

For hygiene and safety, an item identified as final sale, personalised, or sealed for hygiene reasons may be non-returnable after its seal is opened, except where it is faulty or applicable law requires otherwise. Any restriction will be identified before purchase where required.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping and for using a trackable service. If we confirm that the item was faulty, damaged in transit or not what you ordered, we will provide or reimburse reasonable return shipping as appropriate.

Inspection and refunds

We inspect returned items after receipt and send an email with the outcome. Approved refunds are issued to the original payment method. We do not refund to a different card, account or payment method. Your bank or payment provider controls the time needed to post the refund after it is issued.

Exchanges

Exchange availability depends on stock. We may instead ask you to return the original item for a refund and place a new order. Any price difference, shipping and tax shown for a new order will apply.

Late or missing refunds

After receiving our refund confirmation, check with your bank or card issuer if the credit has not appeared. If they cannot locate it, email service@andreatang.com with your order number.

Purchases from other sellers

This policy applies only to items purchased directly from andreatang.com. Contact the original seller for products purchased elsewhere.